SCORM Compliant Package-FSKLRG002 Identify strategies to respond to short and simple workplace problems Certificate III Core units VU22411 Research pathways

Core units VU22411 Research pathways and produce a learning plan and portfolio VU23550 Give complex presentations for study purposes VU23551 Participate in complex spoken interactions for study purposes VU23552 Take notes from complex spoken texts for study purposes VU23553 Read and write complex texts for study purposes VU23554 Use critical reading skills to analyse complex study tasks VU23555 Use language analysis skills to review own texts General Electives (2) BSBINS401 Analyse and present research information BSBTEC301 Design and produce business documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSMWJ302 Operate a drain cleaning system MSMWHS110 Follow emergency response procedures MSMWHS200 Work safely MSMPER200 Work in accordance with an issued permit MEM09002B Interpret technical drawing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SHBBBOS002 Provide body massages SHBBBOS003 Provide body treatments SHBBFAS001 Provide lash and brow services SHBBFAS002 Provide facial treatments and skin care recommendations SHBBFAS003 Provide specialised facial treatments SHBBHRS001 Provide waxing services SHBBMUP002 Design and apply make-up SHBBNLS001 Provide manicure and pedicare services SHBBRES001 Research and apply beauty industry information SHBXCCS001 Conduct salon financial transactions SHBXCCS002 Provide salon services to clients SHBXIND001 Comply with organisational requirements within a personal services environment SHBXWHS001 Apply safe hygiene

Core units BSBDIV501 Manage diversity in the workplace SITTIND001 Source and use information on the tourism and travel industry SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXFIN003 Manage finances within a budget SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices Elective units SITTTSL013 Construct promotional international airfares Group A SITTTSL014 Construct advanced international airfares Group A SITTTSL015 Administer billing and settlement plans Group A SITTTSL016 Provide specialist advice on cruises Group A SITTTSL017 Maintain product inventories Group A SITXCCS002 Provide visitor information Group A SITXHRM002 Roster staff Group B SITXHRM004 Recruit

store and maintain stock SITXMGT004 Monitor work operations SITXWHS007 Implement and monitor work health and safety practices Elective units SITHCCC026 Package prepared foodstuffs SITHCCC038 Produce and serve food for buffets SITXFSA007 Transport and store food SITXCCS014 Provide service to customers SITXCCS015 Enhance customer service experiences SITXHRM010 Recruit

SCORM Compliant Package-FSKLRG002 Identify strategies to respond to short and simple workplace problems Certificate III Core units VU22411 Research pathways* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.