Learning and Assessment Kit-SITHIND004 Work effectively in hospitality service Session Plan Core units AURAEA002 Follow environmental

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURATA001 Identify basic automotive faults using troubleshooting processes AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective units AURLTJ011 Select light vehicle tyres and wheels for specific applications AURLTJ102 Remove

Core units VU22384 Develop and document a learning plan and portfolio Speaking and Listening (1) VU23525 Give and respond to straightforward information Reading and Writing (1) VU23526 Read and write straightforward transactional texts Language Skills (2) VU23527 Read and write straightforward informational texts VU23524 Engage in straightforward casual conversations and spoken transactions General Electives (3) BSBINS301 Develop and use information literacy skills ICTWEB306 Develop web presence using social media ICTICT214 Operate application software packages * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCOM001 Provide first point of contact CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS001 Participate in workplace health and safety BSBWOR202 Organise and complete daily work activities Elective units CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety CHCECE002 Ensure the health and safety of children HLTAID002 Provide basic emergency life support HLTINF001 Comply with infection prevention and control policies and procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM06007 Perform basic incidental heat/quenching

Core units BSBWHS201 Contribute to health and safety of self and others Elective units BSBCUS201 Deliver a service to customers BSBINM201 Process and maintain workplace information BSBINN201 Contribute to workplace innovation BSBCMM201 Communicate in the workplace BSBITU211 Produce digital text documents BSBITU213 Use digital technologies to communicate remotely BSBSUS201 Participate in environmentally sustainable work practices BSBWOR203 Work effectively with others FNSACC311 Process financial transactions and extract interim reports BSBCMM301 Process customer complaints BSBITU306 Design and produce business documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SITHIND004 Work effectively in hospitality service Session Plan Core units AURAEA002 Follow environmentalOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to