SCORM Compliant Package-VU23520 Give and respond to simple spoken information and directions Advanced Diploma aggressive or abusive customers SIRXSLS002

aggressive or abusive customers SIRXSLS002 Follow point-of-sale procedures SIRXIND002 Organise and maintain the store environment SIRRRTF001 Balance and secure point-of-sale terminal SIRXSLS001 Sell to the retail customer SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines * We can develop additional elective units that are not listed on request (Please contact us for further information)

ACSF benchmarks

knives and guides * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCBIO303 Apply biosecurity measures AHCWHS302 Contribute to workplace health and safety processes AHCWRK320 Apply environmentally sustainable work practices Elective units AHCBIO301 Identify and report signs of unusual disease or pest AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

SCORM Compliant Package-VU23520 Give and respond to simple spoken information and directions Advanced Diploma aggressive or abusive customers SIRXSLS002* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.