Learner Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Learner Resources (Q) ethics and privacy policies in

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units CUAANM301 Create 2D digital animations CUAANM302 Create 3D digital animations ICTDMT405 Produce interactive animations ICTGAM301 Apply simple modelling techniques ICTGAM302 Design and apply simple textures to digital art ICTGAM306 Review and apply traditional animation principles * We can develop additional elective units that are not listed on request (Please contact us for further information)

engaging and compliant classroom delivery of the qualification

selection and induction of staff BSBLDR402 Lead effective workplace relationships BSBWHS401 Implement and monitor WHS policies

Detailed assessor guides

Units of competency CHCYTH011 Work effectively with young people and their families CHCCOM002 Use communication to build relationships CHCPRP003 Reflect on and improve own professional practice * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers Learner Resources (Q) ethics and privacy policies inOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce