Learning and Assessment Kit-CPCPCM4011 Carry out work-based risk control processes AUM Units of competency SIRXSLS001 Sell

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and environment policies and procedures FWPCOR4203 Monitor quality and product care procedures Elective units FWPCOT4205 Coordinate log debarking operations FWPSAW4202 Plan and monitor saw log operations FWPSAW4205 Plan and monitor timber conversion TLID4032 Plan and conduct specialised lift FWPSAW4206 Monitor output timber for optimum volume and value recovery FWPSAW4207 Optimise timber production for volume and value recovery HLTAID014 Provide Advanced First Aid BSBESB407 Manage finances for new business ventures BSBINS402 Coordinate workplace information systems BSBLDR413 Lead effective workplace relationships BSBLDR414 Lead team effectiveness * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency ICTCBL320 Jumper metallic conductor cable in the access network ICTCBL249 Haul underground cable for installation and maintenance work ICTCBL253 Construct underground telecommunications infrastructure ICTCBL211 Install an above ground equipment enclosure ICTPMG201 Prepare site for support installation ICTCBL250 Haul and fix aerial cable * We can develop additional elective units that are not listed on request (Please contact us for further information)

charge and replace batteries and jump-start vehicles AURETR129 Diagnose and repair charging systems AURETR130 Diagnose and repair starting systems AURHTB101 Diagnose and repair heavy vehicle air braking systems AURHTD102 Diagnose and repair heavy commercial vehicle steering systems AURHTD103 Diagnose and repair heavy commercial vehicle suspension systems AURHTE102 Diagnose and repair heavy vehicle compression ignition engines AURHTQ103 Diagnose and repair heavy vehicle drive shafts AURHTZ101 Diagnose and repair heavy vehicle emission control systems AURTTA006 Inspect and service hydraulic systems AURTTA104 Carry out servicing operations AURTTA118 Develop and carry out diagnostic test strategies AURTTC103 Diagnose and repair cooling systems AURTTF102 Inspect and service diesel fuel injection systems AURTTF105 Diagnose and repair engine forced-induction systems AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTQ001 Inspect and service final drive assemblies Elective Units AURHTX101 Diagnose and repair heavy vehicle manual transmissions AURAFA103 Communicate effectively in an automotive workplace AURAMA001 Work effectively with others in an automotive workplace AURETR120 Diagnose and repair network electronic control systems AURETR132 Diagnose and repair automotive electrical systems AURETR143 Diagnose and repair electronic body management systems AURETR144 Diagnose and repair integrated engine and transmission management systems AURETU103 Service air conditioning and HVAC systems AURETU104 Diagnose and repair air conditioning and HVAC components AURHTB107 Diagnose and repair heavy commercial vehicle electronic braking systems AURHTD104 Carry out heavy vehicle wheel alignment operations AURHTE001 Remove and install heavy vehicle engine assemblies AURHTF102 Diagnose and repair heavy vehicle diesel fuel injection systems AURHTX104 Diagnose and repair heavy vehicle clutch systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCUS403 Implement customer service standards FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector FNSINC503 Identify situations requiring complex ethical decision making FNSRSK411 Apply risk management strategies to own work Elective units FNSSAM401 Sell financial products and services FNSSAM402 Implement a sales plan FNSSAM403 Prospect for new clients FNSINC504 Apply ethical frameworks and principles to make and act upon decisions BSBSMB407 Manage a small team BSBWOR501 Manage personal work priorities and professional development FNSCUS402 Resolve disputes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-CPCPCM4011 Carry out work-based risk control processes AUM Units of competency SIRXSLS001 SellOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to