Assessment Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour AMP This document assists trainers to

This document assists trainers to deliver effective

Core units BSBMED301 Interpret and apply medical terminology appropriately CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTAHA027 Assist with an allied health program HLTAHA049 Recognise impact of health conditions HLTINF006 Apply basic principles and practices of infection prevention and control HLTWHS001 Participate in workplace health and safety Elective units CHCAGE007 Recognise and report risk of falls CHCAGE011 Provide support to people living with dementia CHCCCS002 Assist with movement CHCCCS006 Facilitate individual service planning and delivery CHCCCS020 Respond effectively to behaviours of concern * We can develop additional elective units that are not listed on request (Please contact us for further information)

mobile homes and mobile workplaces CPCPGS3052 Maintain Type A gas appliance CPCPGS3055 Install gas sub-meters CPCPDR3025 Plan layout and install vacuum drainage systems RIIWHS202E Enter and work in confined spaces RIICTT306E Install cure in-place linings for existing pipeline systems CPCPMS2021 Assemble mechanical services components CPCPMS3031 Fabricate and install steel pressure piping CPCPMS3032 Select and fit insulation and sheathing CPCPMS3035 Install and test ducting systems CPCPMS3036 Install air handling units CPCPMS3038 Install air conditioning control equipment CPCPMS3039 Maintain mechanical services equipment CPCCWC2001 Complete penetrations and flashings CPCCWHS2001 Apply WHS requirements

Core units MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM22001 Perform engineering activities MEM22002 Manage self in the engineering environment MEM30007 Select common engineering materials MEM30012 Apply mathematical techniques in a manufacturing engineering or related environment MSMENV272 Participate in environmentally sustainable work practices Electives MEM09229 Read and interpret technical engineering drawings MEM11011 Undertake manual handling MEM12002 Perform electrical/electronic measurement MEM12003 Perform precision mechanical measurement MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM13019 Undertake work health and safety activities in the workplace MEM09155 Prepare mechanical models for computer-aided engineering (CAE) MEM12025 Use graphical techniques and perform simple statistical computations MEM13015 Work safely and effectively in manufacturing and engineering MEM13020 Supervise work health and safety in an industrial work environment MEM14006 Plan work activities MEM15011 Exercise external quality assurance MEM15012 Maintain/supervise the application of quality procedures MEM16010 Write reports MSMENV672 Develop workplace policy and procedures for environmental sustainability MEM234028 Produce and manage technical documentation MEM234029 Produce and manage technical publications MEM234036 Apply configuration management procedures in engineering project management MEM234037 Perform maintenance-related integrated logistic support management activities MEM234038 Apply systems engineering procedures to engineering design project management MEM09011 Apply basic engineering design concepts * We can develop additional elective units that are not listed on request (Please contact us for further information)

assemble and dismantle utilities industry components UEECD0020 Fix and secure electrotechnology equipment UEECD0024 Implement and monitor energy sector WHS policies and procedures UEECD0027 Participate in development and follow a personal competency development plan UEECD0042 Solve problems in ELV single path circuits UEECD0051 Use drawings

Assessment Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour AMP This document assists trainers toOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of