SCORM Compliant Package-BSBCUS401 Coordinate implementation of customer service strategies Graduate Diploma Units of competency ICTCYS407 Gather

Units of competency ICTCYS407 Gather

Units of competency AHCWRK401 Implement and monitor quality assurance procedures TLILIC0003 Licence to operate a forklift truck AHCWRK403 Supervise work routines and staff performance AHCWHS401 Maintain work health and safety processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

replace and assemble electrical components and equipment MSMENV272 Participate in environmentally sustainable work practices UEENEEE101A Apply Occupational Health and Safety regulations

Core units AHCWHS301 Contribute to work health and safety processes AHCWRK309 Apply environmentally sustainable work practices Elective units AHCAGB302 Keep production records for a primary production business AHCBER303 Carry out emergency disease or plant pest control procedures at infected premises AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Core units BSBTWK201 Work effectively with others CUAIND211 Develop and apply creative arts industry knowledge CUAWHS312 Apply work health and safety practices Elective units BSBCMM211 Apply communication skills BSBCRT201 Develop and apply thinking and problem solving skills BSBCRT311 Apply critical thinking skills in a team environment BSBFIN302 Maintain financial records BSBTEC201 Use business software applications CHCDIV001 Work with diverse people BSBOPS202 Engage with customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-BSBCUS401 Coordinate implementation of customer service strategies Graduate Diploma Units of competency ICTCYS407 Gather* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.