SCORM Compliant Package-BSBHRM602 Manage human resources strategic planning Course Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

These components include: Context and conditions of assessment

quotes and tenders Elective units AHCBUS508 Prepare and monitor budgets and financial reports AHCDES503 Assess landscape sites AHCLSC501 Survey and establish site levels AHCWHS501 Manage work health and safety processes AHCWRK503 Prepare reports AHCWRK508 Interpret legislation AHCWRK509 Provide specialist advice to clients * We can develop additional elective units that are not listed on request (Please contact us for further information)

mark and cut uncomplicated fabrics and lays MSTCL2008 Finish garment production * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITHACS002 Provide housekeeping services to guests SITHACS001 Clean premises and equipment SITXWHS001 Participate in safe work practices SITHACS003 Prepare rooms for guests * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-BSBHRM602 Manage human resources strategic planning Course Core units BSBCUE203 Conduct customer* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.