Learner Guide-CPCCWHS2001 Apply WHS requirements, policies and procedures in the construction industry AUR Core units FNSCRD401 Assess credit

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS201 Contribute to health and safety of self and others Elective units BSBCUS201 Deliver a service to customers BSBINM201 Process and maintain workplace information BSBINN201 Contribute to workplace innovation BSBCMM201 Communicate in the workplace BSBITU211 Produce digital text documents BSBITU213 Use digital technologies to communicate remotely BSBSUS201 Participate in environmentally sustainable work practices BSBWOR203 Work effectively with others FNSACC311 Process financial transactions and extract interim reports BSBCMM301 Process customer complaints BSBITU306 Design and produce business documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs FBPFSY4001 Supervise and maintain a food safety plan FBPTEC4003 Control food contamination and spoilage FBPTEC4007 Describe and analyse data using mathematical principles MSMENV472 Implement and monitor environmentally sustainable work practices Elective units BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBINS401 Analyse and present research information FBPAUD4001 Assess compliance with food safety programs FBPFST4001 Apply food processing technologies FBPFST4002 Carry out sampling and testing of milk at receival FBPFST4003 Apply digital technology in food processing FBPFST4005 Document food processes and supporting procedures FBPFST4007 Establish operational requirements for a food processing enterprise FBPFST4012 Apply water management principles to the food industry FBPFST5001 Monitor refrigeration and air conditioning systems in food processing FBPFST5002 Identify and implement required process control for a food processing operation * We can develop additional elective units that are not listed on request (Please contact us for further information)

standards and equipment manuals* UEERE0015 Implement and monitor energy sector environmental and sustainable policies and procedures Electives BSBOPS203 Deliver a service to customers CPCWHS1001 Prepare to work safely in the construction industry HLTAID009 Provide cardiopulmonary resuscitation UEECD0011 Comply with scheduled and preventative maintenance program processes UEEIC0014 Develop

Units of competency SIRXCEG008 Manage disrespectful

Learner Guide-CPCCWHS2001 Apply WHS requirements, policies and procedures in the construction industry AUR Core units FNSCRD401 Assess creditOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce