Learning and Assessment Kit-AVI30519 Certificate III in Aviation (Rescue Crew Officer) 22477VIC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCDES502 Prepare a landscape design AHCDES501 Design sustainable landscapes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSINC401 Apply principles of professional practice to work in the financial services industry Elective Units BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others FNSACC311 Process financial transactions and extract interim reports FNSACC312 Administer subsidiary accounts and ledgers FNSACC408 Work effectively in the accounting and bookkeeping industry FNSACC416 Set up and operate a computerised accounting system FNSTPB401 Complete business activity and instalment activity statements FNSTPB402 Establish and maintain payroll systems BSBCMM401 Make a presentation BSBITU402 Develop and use complex spreadsheets BSBFIA412 Report on financial activity BSBWOR404 Develop work priorities Additional electives BSBRES401 Analyse and present research information BSBMGT403 Implement continuous improvement * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTGAM539 Create and implement designs for 3-D games environments ICTGAM542 Animate 3-D characters for digital games ICTGAM543 Produce digital animation sequences ICTGAM545 Manage technical art and rigging in 3-D animations ICTGAM552 Create complex 3-D characters for games ICTSAS530 Use network tools Group O ICTSAD501 Model data objects Group M ICTDBS507 Integrate databases with websites

procedures and programs to meet legislative requirements BSBRES411 Analyse and present research information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-AVI30519 Certificate III in Aviation (Rescue Crew Officer) 22477VIC aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to