Learner Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Training And Assessment Strategy Units of competency AHCASW309 Interpret

Units of competency AHCASW309 Interpret Aboriginal cultural landscape AHCASW307 Support the documentation of Aboriginal cultural landscapes AHCASW501 Survey and report on Aboriginal cultural sites LGALAND504A Undertake effective consultation with Indigenous people on matters of cultural heritage AHCILM508 Propose a negotiated outcome for a given area of Country * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and test network security ICTPMG501 Manage ICT projects ICTPRG418 Apply intermediate programming skills in another language ICTPRG503 Debug and monitor applications ICTPRG527 Apply intermediate object-oriented language skills ICTSAD501 Model data objects ICTSAD502 Model data processes ICTSAD506 Produce a feasibility report * We can develop additional elective units that are not listed on request (Please contact us for further information)

CHCLEG003 Manage legal and ethical compliance

organise and present security information and documentation HLTWHS003 Maintain work health and safety Elective units CHCCCS020 Respond effectively to behaviours of concern HLTAID011 Provide First Aid HLTAID014 Provide Advanced First Aid CPPSEC2114 Monitor electronic security equipment and respond to alarm events CPPSEC3121 Control persons using empty hand techniques HLTAID015 Provide advanced resuscitation and oxygen therapy * We can develop additional elective units that are not listed on request (Please contact us for further information)

Elective units AHCASW501 Survey and report on Aboriginal cultural sites AHCECR501 Manage natural areas on a rural property AHCECR502 Conduct biological surveys AHCECR503 Design an ecological restoration project AHCECR504 Manage implementation of ecological restoration programs AHCECR505 Plan river restoration works AHCECR506 Develop and implement sustainable land use strategies AHCBER504 Manage the implementation of a biosecurity emergency control program AHCBUS511 Manage enterprise staff requirements AHCBUS514 Negotiate and monitor contracts * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour Training And Assessment Strategy Units of competency AHCASW309 InterpretOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce