Learning and Assessment Kit-HLT23215 Certificate II in Health Support Services Sale Core units BSBXCM401 Apply communication

Core units BSBXCM401 Apply communication strategies in the workplace FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC412 Apply and maintain knowledge of financial products and services Elective units FNSASIC311 Establish client relationship and analyse needs FNSASIC312 Provide personal advice on non-relevant financial products FNSASIC314 Provide Tier 2 general advice in general insurance BSBDAT501 Analyse data BSBLDR411 Demonstrate leadership in the workplace BSBLDR413 Lead effective workplace relationships BSBLDR414 Lead team effectiveness BSBOPS402 Coordinate business operational plans BSBPEF402 Develop personal work priorities * We can develop additional elective units that are not listed on request (Please contact us for further information)

heating and gouging AUMGTW002 Perform mechanical cutting AURAFA003 Communicate effectively in an automotive workplace AURAMA001 Work effectively with others in an automotive workplace AURASA002 Follow safe working practices in an automotive workplace Electives AURACA001 Respond to customer needs and enquiries in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AUMABA012 Operate load shifting equipment AUMATA008 Produce drawings manually AUMGMA001 Participate in workplace productivity improvement processes AUMGTA002 Service vehicle after assembly AUMGTB011 Assemble

Units of competency TAEDEL404A Mentor in the workplace CHCADV005 Provide systems advocacy services BSBMGT605 Provide leadership across the organisation CHCPRP001 Develop and maintain networks and collaborative partnerships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIF0026 Implement aviation risk management processes AVIF0027 Implement aviation fatigue risk management processes AVIF0035 Manage human factors in aviation operations AVIL0002 Manage shifts

SISOCYT002 Ride bicycles on roads and pathways

Learning and Assessment Kit-HLT23215 Certificate II in Health Support Services Sale Core units BSBXCM401 Apply communicationOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to