Assessment Kit-CHCPOL002 Develop and implement policy FSK Core units AURAEA001 Identify environmental

Core units AURAEA001 Identify environmental and sustainability requirements in an automotive service or repair workplace AURASA001 Apply automotive workplace safety fundamentals AURETR103 Identify automotive electrical systems and components AURLTA101 Identify automotive mechanical systems and components AURTTK102 Use and maintain tools and equipment in an automotive workplace Electives AURAFA001 Use numbers in an automotive workplace AURAFA002 Read and respond to automotive workplace information AURETR001 Remove and tag automotive electrical system components * We can develop additional elective units that are not listed on request (Please contact us for further information)

literacy and numeracy skills * We can develop additional elective units that are not listed on request (Please contact us for further information)

CHCPOL003 Research and apply evidence to practice

Core units AURACA001 Respond to customer needs and enquiries in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA104 Resolve routine problems in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURSAA001 Process customer complaints in an automotive workplace AURSCA105 Sell automotive products and services AURSCA106 Promote automotive products and services AURSLA001 Comply with legal requirements when selling automotive products and services Electives AURETR125 Test

Core units FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD415 Manage overdue customer accounts FNSCUS412 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Electives BSBLDR411 Demonstrate leadership in the workplace BSBLDR414 Lead team effectiveness BSBOPS305 Process customer complaints * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-CHCPOL002 Develop and implement policy FSK Core units AURAEA001 Identify environmentalOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of