Training and Assessment Strategy-BSBSS00127 Contact Centre Team Manager Skill Set DEF implement and evaluate an incident

implement and evaluate an incident response plan ICTSAS526 Review and update disaster recovery and contingency plans ICTSAS530 Use network tools Group N ICTSAD501 Model data objects Group M ICTSAD502 Model data processes Group M ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L Additional Electives ICTDBS507 Integrate databases with websites ICTCYS407 Gather

drawings and specifications for residential buildings FWPCOT3303 Prepare sketches and drawings FWPCOT3304 Take off material quantities FWPCOT3305 Interpret and quote from manufactured timber product plans FWPTMM3215 Work effectively in the timber systems design industry Elective units FWPCOT3219 Produce standard truss or frame plans and details using computers FWPCOT4201 Produce complex truss and frame plans and details using computers FWPCOT4209 Design timber structures FWPTMM4209 Interpret details of timber roof trusses to inform design of plans and production documents FWPTMM4210 Interpret details of timber floor systems to inform design of plans and production documents FWPCOR2205 Follow WHS policies and procedures FWPCOT3307 Create drawings using computer aided design software MSMSUP390 Use structured problem-solving tools TAEDEL301 Provide work skill instruction * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units HLTSTE003 Sterilise loads HLTWHS003 Maintain work health and safety Elective units HLTDEN021 Apply the principles of radiation biology and protection in dental practice HLTDEN022 Prepare to expose a prescribed dental radiographic image HLTDEN023 Produce a prescribed dental radiographic image BSBOPS401 Coordinate business resources BSBMED301 Interpret and apply medical terminology appropriately BSBMED401 Manage patient recordkeeping system * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCARB211 Apply treatments to trees AHCARB212 Operate and maintain stump grinding machines AHCARB213 Perform ground-based rigging AHCARB214 Recognise trees AHCARB316 Perform pruning operations FWPCOT2236 Fall trees manually (basic) FWPCOT2237 Maintain chainsaws FWPCOT2239 Trim and cut felled trees FWPCOT3238 Operate a pole saw FWPHAR2206 Operate a mobile chipper/mulcher HLTAID003 Provide first aid * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBFIN601 Manage organisational finances BSBOPS601 Develop and implement business plans SITXCCS016 Develop and manage quality customer service practices SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXFIN011 Manage physical assets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM009 Lead and manage people SITXHRM010 Recruit

Training and Assessment Strategy-BSBSS00127 Contact Centre Team Manager Skill Set DEF implement and evaluate an incidentYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.