Training and Assessment Strategy-BSB30215 Certificate III in Customer Engagement Class Activity Book Elective units BSBHRM602 Manage human

Elective units BSBHRM602 Manage human resources strategic planning BSBINM601 Manage knowledge and information BSBINN601 Lead and manage organisational change BSBINM601 Manage knowledge and information BSBFIM601 Manage finances BSBSUS501 Develop workplace policy and procedures for sustainability BSBMKG506 Plan market research BSBADM502 Manage meetings Additional elective BSBMGT616 Develop and implement strategic plans BSBMGT608 Manage innovation and continuous improvement BSBADV602 Develop an advertising campaign * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURATA001 Identify basic automotive faults using troubleshooting processes AURETR115 Inspect

health and work practices SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXSLS001 Sell to the retail customer Elective Units HLTINF005 Maintain infection prevention for skin penetration treatments Group A: Infection control SHBBMUP008 Apply eyelash extensions Group A SHBBMUP011 Design and apply remedial camouflage make-up Group A: Infection control SHBBNLS012 Apply advanced nail art Group A: Infection control SIRXOSM003 Use social media and online tools Group A: Infection control * We can develop additional elective units that are not listed on request (Please contact us for further information)

alter and dismantle scaffolding basic level CPCCSG3005 Engrave signs CPCCSG3006 Apply gilding to signs CPCCSG3007 Paint lines and scrolls CPCCSG3008 Hand draw chalkboards and showcards CPCCSG3009 Screen-print signs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTAHW025 Provide information and strategies in health care HLTAHW051 Respond to loss

Training and Assessment Strategy-BSB30215 Certificate III in Customer Engagement Class Activity Book Elective units BSBHRM602 Manage humanYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.