Learner Guide-SITXCOM007 Show social and cultural sensitivity 22477VIC Core units MSMENV272 Participate in

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP200 Achieve work outcomes MSMSUP210 Process and record information MSMWHS200 Work safely Elective units PMAOPS500 Optimise production systems PMAOPS501 Provide operational expertise to a project team MSMWHS503 Maintain WHS management system MSMWHS510 Manage risk MSL954004 Obtain representative samples in accordance with sampling plan MSMENV472 Implement and monitor environmentally sustainable work practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and test an internet protocol network ICTNWK410 Install hardware to a network ICTNWK401 Install and manage a server ICTPMG401 Support small scale ICT projects ICTNWK404 Install

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units BSBXCS301 Protect own personal online profile from cyber security threats BSBXCS302 Identify and report online security threats BSBXCS401 Maintain security of digital devices BSBXCS402 Promote workplace cyber security awareness and best practices BSBXCS403 Contribute to cyber security threat assessments BSBXCS404 Contribute to cyber security risk management * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBOPS101 Use business resources BSBPEF101 Plan and prepare for work readiness Elective units BSBCMM211 Apply communication skills BSBCRT201 Develop and apply thinking and problem solving skills BSBDAT201 Collect and record data BSBOPS201 Work effectively in business environments * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-SITXCOM007 Show social and cultural sensitivity 22477VIC Core units MSMENV272 Participate inOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce