SCORM Compliant Package-HLTENN050 Apply nursing practice in the rehabilitation care setting New aggressive or abusive customers SIRXSLS002

aggressive or abusive customers SIRXSLS002 Follow point-of-sale procedures SIRXIND002 Organise and maintain the store environment SIRRRTF001 Balance and secure point-of-sale terminal SIRXSLS001 Sell to the retail customer SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SITXCCS015 Enhance customer service experiences SITXCCS016 Develop and manage quality customer service practices SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXMGT005 Establish and conduct business relationships SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHIND008 Work effectively in hospitality service SITHFAB021 Provide responsible service of alcohol SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industr SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM006 Develop and manage social media and online strategies BSBTWK501 Lead diversity and inclusion BSBINS401 Analyse and present research information BSBTWK503 Manage meetings BSBSUS511 Develop workplace policies and procedures for sustainability BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy in ICT environments ICTSAD609 Plan and monitor business analysis activities in an ICT environment Elective units ICTICT611 Develop ICT strategic business plans ICTSAD604 Manage and communicate ICT solutions ICTSAD608 Perform ICT-focused enterprise analysis ICTSAD611 Manage assessment and validation of ICT solutions ICTNWK603 Plan

select and induct team members SIRXTAD002 Develop the retail frontline SIRXMGT002 Lead a frontline team * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF001 Comply with infection prevention and control policies and procedures HLTWHS001 Participate in workplace health and safety BSBMED301 Interpret and apply medical terminology appropriately Elective units BSBMED302 Prepare and process medical accounts BSBMED303 Maintain patient records BSBINN201 Contribute to workplace innovation HLTAID003 Provide first aid BSBFIA301 Maintain financial records CHCCCS020 Respond effectively to behaviours of concern BSBCUS301 Deliver and monitor a service to customers CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-HLTENN050 Apply nursing practice in the rehabilitation care setting New aggressive or abusive customers SIRXSLS002* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.