Unit Knowledge Guide-BSBSMB415 Refine and strengthen a small business DEF Core units AHCMER306 Sell products

Core units AHCMER306 Sell products and services AHCWHS301 Contribute to work health and safety processes AHCWRK204 Work effectively in the industry AHCWRK309 Apply environmentally sustainable work practices BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints Elective units AHCBAC409 Provide advice on agronomic products AHCBUS301 Use hand held e-business tools AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

Units of competency PSPLEG001 Comply with legislation in the public sector PSPETH001 Uphold the values and principles of public service PSPPCM001 Carry out basic procurement * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTPRG302 Apply introductory programming techniques ICTSAS305 Provide ICT advice to clients Elective units ICPDMT3460 Incorporate video into multimedia presentations ICTICT215 Operate digital media technology package ICTICT216 Design and create basic organisational documents ICTICT312 Use advanced features of applications ICTICT309 Create ICT user documentation ICTPMG301 Contribute as part of an IT project management team * We can develop additional elective units that are not listed on request (Please contact us for further information)

construction and repair * We can develop additional elective units that are not listed on request (Please contact us for further information)

assess and control safety risks Group C SITHIND002 Source and use information on the hospitality industry Group C * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-BSBSMB415 Refine and strengthen a small business DEF Core units AHCMER306 Sell productsOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner