SCORM Compliant Package-CHCVOL003 Recruit, induct and support volunteers HLTINFCOV001 Core units BSBWOR203 Work effectively

Core units BSBWOR203 Work effectively with others CUAIND201 Develop and apply creative arts industry knowledge Elective Units BSBCRT101 Apply critical thinking techniques BSBCRT301 Develop and extend critical and creative thinking skills BSBDIV301 Work effectively with diversity BSBWOR204 Use business technology BSBCMM201 Communicate in the workplace BSBINN201 Contribute to workplace innovation BSBITU202 Create and use spreadsheets * We can develop additional elective units that are not listed on request (Please contact us for further information)

codes and practices in the workplace UEECD0019 Fabricate

present and debate ideas Group B BSBWRT411 Write complex documents Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

facilitate and review all aspects of case management CHCDIS009 Facilitate ongoing skills development using a person-centred approach CHCCSM002 Implement case management practice HLTENN047 Apply nursing practice in the primary health care setting CHCDIS003 Support community participation and social inclusion CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues HLTENN040 Administer and monitor medicines and intravenous therapy * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSCRD401 Assess credit applications FNSCRD402 Establish and maintain appropriate security FNSCRD403 Manage and recover bad and doubtful debts FNSCRD404 Utilise the legal process to recover outstanding debt FNSCRD405 Manage overdue customer accounts FNSCUS402 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Elective units BSBCUE203 Conduct customer engagement BSBCMM301 Process customer complaints BSBCNV506 Establish and manage a trust account * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-CHCVOL003 Recruit, induct and support volunteers HLTINFCOV001 Core units BSBWOR203 Work effectively* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.