Learner Guide-MSMSUP106 Work in a team Certificate I aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Core units AHCAGB405 Analyse and interpret production data AHCAGB406 Keep financial records for primary production business AHCWHS401 Maintain work health and safety processes Elective units AHCAGB302 Keep production records for a primary production business AHCAGB404 Plan and implement infrastructure improvements AHCBAC408 Manage agricultural crop production AHCBIO403 Plan and implement a farm or enterprise biosecurity plan AHCBUS406 Administer finance

Units of competency AURETH007 Diagnose and repair system instrumentation and safety interlocks in battery electric vehicles AURETH003 Diagnose and repair high voltage rechargeable energy storage systems in battery electric vehicle AURETH001 Depower and reinitialise battery electric vehicles AURETH002 Service and maintain battery electric vehicles * We can develop additional elective units that are not listed on request (Please contact us for further information)

In today’s evolving vocational education and training environment

literacy and numeracy support services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-MSMSUP106 Work in a team Certificate I aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce