SCORM Compliant Package-AHCLPW602 Coordinate the preparation of a regional resource management plan UEP Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Core units BSBWHS612 Develop and implement a strategy to support a positive WHS culture BSBWHS613 Evaluate the WHS performance of an organisation BSBWHS614 Conduct a WHS audit under the guidance of a lead auditor BSBWHS616 Apply safe design principles to control WHS risks BSBWHS617 Apply ergonomics to manage WHS risks Elective units BSBAUD601 Establish and manage compliance management systems Group A BSBLDR602 Provide leadership across the organisation Group A BSBWHS631 Apply occupational hygiene principles to manage WHS risks Group A BSBINS601 Manage knowledge and information Group B BSBLDR601 Lead and manage organisational change Group B BSBPEF502 Develop and use emotional intelligence Group B * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CPPREP5001 Manage compliance in the property industry CPPREP5002 Establish and monitor property industry trust account management practices CPPREP5003 Manage ethical practice in the property industry CPPREP5004 Manage a safe workplace in the property industry CPPREP5005 Manage teams in the property industry CPPREP5006 Manage operational finances in the property industry CPPREP5007 Develop a strategic business plan in the property industry Elective units BSBHRM524 Coordinate workforce plan implementation BSBHRM528 Coordinate remuneration and employee benefits BSBHRM612 Contribute to the development of employee and industrial relations strategies BSBLDR522 Manage people performance BSBLDR602 Provide leadership across the organisation * We can develop additional elective units that are not listed on request (Please contact us for further information)

policies and procedures in the construction industry Elective units BSBESB301 Investigate business opportunities BSBESB407 Manage finances for new business ventures RIIWHS202E Enter and work in confined spaces * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SHBBBOS007 Apply cosmetic tanning products SHBBCCS005 Advise on beauty products and services SHBBFAS004 Provide lash and brow services SHBBHRS010 Provide waxing services SHBBMUP009 Design and apply make-up SHBBNLS007 Provide manicure and pedicare services SHBBNLS011 Use electric file equipment for nail services SHBBRES003 Research and apply beauty industry information SHBXCCS008 Provide salon services to clients SHBXIND003 Comply with organisational requirements within a personal services environment SHBXWHS003 Apply safe hygiene

SCORM Compliant Package-AHCLPW602 Coordinate the preparation of a regional resource management plan UEP Core units BSBCUE203 Conduct customer* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.