Unit Knowledge Guide-SITXCCS015 Enhance customer service experiences New Qualification-April 2024 policies and procedures in the

policies and procedures in the construction industry CPCPCM2043 Carry out WHS requirements CPCPCM2055 Work safely on roofs Elective units CPCCRT3005 Slate a roof CPCCRT3006 Fix shingles to roofs and facades CPCCCM2007 Use explosive power tools If you require RPL Kits with comprehensive benchmarking

configure and secure a small office or home office network * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITXWHS002 Identify hazards

select and induct team members SIRXTAD002 Develop the retail frontline SIRXMGT002 Lead a frontline team * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCWRK303 Respond to emergencies AHCFAU201 Recognise fauna AHCWHS301 Contribute to work health and safety processes * We can develop additional elective units that are not listed on request (Please contact us for further information)

Unit Knowledge Guide-SITXCCS015 Enhance customer service experiences New Qualification-April 2024 policies and procedures in theOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner