Learner Guide-AMPR320 Assess and address customer preferences SLE Core units BSBINS301 Develop and

Core units BSBINS301 Develop and use information literacy skills BSBOPS304 Deliver and monitor a service to customers BSBTEC201 Use business software applications BSBWHS311 Assist with maintaining workplace safety BSBXTW301 Work in a team CUAIND202 Develop and apply knowledge of information and cultural services organisations Elective units BSBINS203 Assist with circulation services BSBINS306 Provide multimedia support BSBINS307 Retrieve information from records BSBOPS305 Process customer complaints BSBOPS306 Record stakeholder interactions BSBXCM301 Engage in workplace communication * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AVIB0001 Manage and carry out pre- and post-flight cabin checks AVIF0023 Apply aircraft safety procedures AVIF0034 Apply aviation work health and safety procedures AVIF0041 Maintain the safety of people and aircraft AVIF0042 Respond to abnormal and emergency situations in an aircraft AVIG0003 Work effectively in the aviation industry AVIO0017 Manage disruptive behaviour and unlawful interference with aviation AVIO0019 Apply and monitor aviation workplace security procedures AVIZ0004 Maintain security awareness and vigilance in an aviation workplace BSBWOR301 Organise personal work priorities and development TLIE3004 Prepare workplace documents TLIF2018 Operate firefighting equipment TLIO0001 Undertake emergency response action to a security threat Electives BSBLDR301 Support effective workplace relationships BSBOPS301 Maintain business resources BSBOPS402 Coordinate business operational plans BSBTWK201 Work effectively with others HLTAID011 Provide First Aid SITHFAB021 Provide responsible service of alcohol AVIF0035 Manage human factors in aviation operations TLIG0002 Lead a work team * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCWRK502 Collect and manage data AHCWRK510 Audit site operations BSBINS401 Analyse and present research information AHCIRG507 Audit irrigation systems AHCWRK513 Write and present reports AHCIRG438 Select and manage pumping systems for irrigation AHCIRG435 Determine hydraulic parameters for an irrigation system * We can develop additional elective units that are not listed on request (Please contact us for further information)

BSBINS501 Implement information and knowledge management systems BSBOPS505 Manage organisational customer service MEM30032A Produce basic engineering drawings MEM30033A* Use computer-aided design (CAD) to create and display 3-D models RIICWD501E Prepare detailed design of foundations RIICWD505E Prepare detailed design of landscaping RIICWD507D Prepare detailed geotechnical design RIICWD508E Prepare detailed design of rural roads RIICWD509E Prepare detailed design of urban roads MEM23007A* Apply calculus to engineering tasks MEM30005A* Calculate force systems within simple beam structures MEM30006A* Calculate stresses in simple structures MEM30012A Apply mathematical techniques in a manufacturing engineering or related environment RIICRC404E Inspect and report on pavement condition RIILAT402E Provide leadership in the supervision of diverse work teams RIIMPO402D Apply the principles of earthworks construction BSBPEF501 Manage personal and professional development BSBPMG531 Manage project time BSBPMG532 Manage project quality BSBPMG536 Manage project risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

accessories and associated controls UEERA0092 Solve problems in low voltage refrigeration and air conditioning circuits UEERA0094 Verify functionality and compliance of refrigeration and air conditioning installations UEERE0001 Apply environmentally and sustainable procedures in the energy sector UEERL0001 Attach cords and plugs to electrical equipment for connection to a single phase 230 Volt supply UEERL0002 Attach cords

Learner Guide-AMPR320 Assess and address customer preferences SLE Core units BSBINS301 Develop andOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce