Learning and Assessment Kit-UEECD0051 Use drawings, diagrams, schedules, standards, codes and specifications CPC aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency AURTTL007 Inspect and service LPG fuel systems AURTTL009 Install LPG fuel systems AURTTL008 Diagnose and repair LPG fuel systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SISCAQU005 Develop and implement aquatic facility maintenance procedures SISCAQU004 Develop and implement pool water maintenance procedures BSBRSK401 Identify risk and apply risk management processes SISCAQU001 Test pool water quality SISCAQU003 Maintain aquatic facility plant and equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBPMG610 Enable program execution BSBPMG621 Facilitate stakeholder engagement BSBPMG622 Implement program governance BSBPMG623 Manage benefits Elective Units BSBFIM601 Manage finances BSBINN601 Lead and manage organisational change BSBLDR511 Develop and use emotional intelligence BSBPMG615 Manage program delivery BSBPMG616 Manage program risk BSBPMG617 Provide leadership for the program BSBADM502 Manage meetings BSBHRM602 Manage human resources strategic planning * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and maintain WHS management systems BSBPMG522 Undertake project work CPCCOHS1001A Work safely in the construction industry CUAIND601 Work professionally in the creative arts industry CUAPPM502 Realise productions CUAPPM503 Incorporate creative and technical needs into management processes CUAPPR602 Collaborate in professional creative projects FNSORG501 Develop and manage a budget Elective Units BSBDES602 Research global design trends BSBFIM601 Manage finances BSBINN801 Lead innovative thinking and practice BSBMGT608 Manage innovation and continuous improvement BSBMGT616 Develop and implement strategic plans BSBMGT617 Develop and implement a business plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-UEECD0051 Use drawings, diagrams, schedules, standards, codes and specifications CPC aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to